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Describe the task.

Explain what your team needs to do, what information it uses and where the present process causes difficulty. You do not need to choose a model before contacting us. A clear description of the work is enough to begin a scoping discussion.

Prepare an enquiry

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Describe the task, systems involved and important constraints. Exclude passwords, personal records and confidential documents.

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Make the outline specific.

  1. Name the action: classify an enquiry, locate a procedure or extract document fields.
  2. Describe the consequence of a mistake and the person who currently checks the result.
  3. Explain any deadlines, access restrictions or systems the proposed solution must work with.

For privacy requests, use the same email address and identify your request in the subject. Avoid including more identity information than is necessary to start the conversation.