Privacy policy

Controller and scope

Ternwick AI Services Ltd is responsible for personal information received through enquiries about this website and its services. Our registered address is 28 Alderfold Street, Ancoats, Manchester, M4 6LN, United Kingdom. Contact [email protected] for privacy matters. This policy covers website browsing and initial enquiries. Client projects may require a separate privacy notice, confidentiality agreement or data processing agreement.

Information we receive

If you email us, we receive your name, email address, message content, attachments and ordinary email metadata. The contact form prepares an email locally in your email application. Its fields are not submitted to a website application server. We receive the message only if you send it. Your email provider handles the draft and transmission under its own arrangements.

Website hosting infrastructure may process technical information such as IP addresses, requested pages, browser details, timestamps and error records to deliver pages and protect the service. Please avoid sending special category personal data, credentials or information about other people unless appropriate arrangements have first been agreed.

Purposes and lawful bases

We use enquiry information to respond, clarify requirements, arrange discussions and maintain correspondence. Depending on the circumstances, our lawful basis is taking steps at your request before entering a contract or our legitimate interests in managing business enquiries. Security-related technical processing serves the legitimate interest of operating and protecting the website, subject to consideration of individual rights.

Where consent is legally required for a particular activity, it must be obtained separately. We do not use website enquiries to make solely automated decisions producing legal or similarly significant effects. Initial enquiries are not submitted to an AI model as part of this website’s operation.

Cookies and service providers

See the cookie policy for browser storage and category information. The website does not use analytics cookies. Hosting and email service providers may process information needed to supply their services. Where they act as our processors, appropriate contractual terms are required. Professional advisers or public authorities may receive information where necessary for advice, legal compliance or protecting rights.

We do not sell enquiry information. If processing involves an international transfer, the applicable transfer rules must be satisfied, including appropriate safeguards where required. Contact us for information about providers and safeguards relevant to your correspondence.

Retention and security

Routine enquiries that do not become client work are retained for up to twelve months after the last substantive contact, unless a legal obligation or dispute requires longer retention. Contract-related correspondence follows the applicable business record schedule. Technical records should be retained only as long as needed for their operational and security purposes.

Access to correspondence is restricted to those who need it. No transmission method can guarantee absolute security. If sensitive project material is necessary, agree a suitable sharing channel and access arrangements before sending it.

Your rights and complaints

Under the UK GDPR and Data Protection Act 2018, applicable rights include access, rectification, erasure, restriction, objection and portability, subject to their legal conditions. You can withdraw consent where processing relies on it. We may need proportionate information to confirm identity. You may complain to the Information Commissioner’s Office.

Where the EU GDPR applies, corresponding rights and supervisory authority remedies are available. California residents may have rights under the CCPA as amended by the CPRA where that law applies to the relevant processing and business. Requests can be made without discriminatory treatment. Contact the privacy email above to explain your request; we will assess it under the law that applies.